My American Express Nightmare
Today I cancelled my American Express One card. I was so disappointed to learn that the hotel I am staying at was unable to get an authorization from AMEX to pay for the bill. I called AMEX to inquire about this and the representative informed me that they were unable to approve the charge because I didn't have an established purchase and payment history. That goes so against the concept of "no preset spending limit" that its absurd. I told the representative, in a very polite manner, that I was so upset and disappointed by this event (occurring while I was on my honeymoon) that I had no choice but to cancel the card.
I based my decision not only on the above mentioned event, but also on the economics of the card. I simply do not spend enough to merit a card with a $20 / year annual fee. No thanks. I also based my decision on the fact that "no preset spending limit" cards don't actually do much for your credit report, nor does cancelling one.
Only to find out that the....
American Express One Savings Account Website is not working.
Called and waited approximately five minutes until I spoke with a CSR, who asked for my information, password, and upon learning that I was calling about the One Savings Account, promptly put me on hold for another five minutes. Then I spoke with a CSR named Donald who did the EXACT same thing! Except that he gave me another phone number:
800-297-3733
The final CSR I spoke with at the aforementioned number was actually helpful. She said the website was indeed having problems, and that I could fax her an ACH authorization. She is faxing me the forms now.
American Express Bank, FSB
System Error
We are unable to complete your request due to a system error. Please try again later. If you need immediate assistance, please contact us at 1-800-297-3733.
When reporting a problem, please provide the following error code: 502
Called again, worked on the phone for a half and hour before she told me that the code means that the card is inactive. So I told her I cancelled the card, and she said she would have to send me to web support. She gave me this number:
888-212-9342
and the next representative told me I had the wrong department. Now I'm trying to get my card activated again so I can access my One Savings account again. This is atrocious.
Finally got a CSR, and again she said she has to get me over to another representative. OMG!
Holy moly, I cannot believe how incredibly horrible my experience with American Express's One Account has been. I hope this information has been helpful to you.
I spoke to "Mrs. Walters" who said my account activation was actually a new card request. I couldn't believe it, so I explained to her that my wife and I were just married, and I that I had deposited all our gifts into the One Savings Account, and that One refused to approve the honeymoon hotel, and so I cancelled the card, and was now unable to access the savings account. She apologized for the aggravation, and said I would receive a new card in 7-10 days, and that the activation would reflect online in 24-48 hours. All of this could have been avoided if the first customer service representative had mentioned that the savings account would not be accessible once the card was cancelled. Thanks a lot for wasting several hours of my time, and causing me undue aggravatino American Express. If this is how AMEX treats customers, I can't imagine how any high net worth individual (who AMEX supposedly caters to) would put up with it, let alone scrappy customers like me (though hopefull not for long - both the scrappy and the putting up with parts!).